Customers are central to every successful business. It is therefore logical to be able to easily access and update all information you have about your customers in one place. This means that all your employees have access to the same, current appointments and history. Your customers will not only experience this as pleasant - a consistent and personal customer approach - across all channels, digital and off-line - is a prerequisite for a sustainable and successful customer relationship.
The efficient conversion of sales opportunity to success is the business's core business. Making this process as efficient and effective as possible depends not only on the CRM software you use. However, a system that has been developed and raised through personal experience has helped tremendously. Sales employees are not accountants. That is why keeping and retrieving information must be easy. With clear analyzes it is also immediately clear what value sellers can get from always current customer information, a good incentive to record every appointment and competitor update.
If all information from your relations is stored and enriched in one central location, it will be easier to carry out targeted marketing campaigns. For example, by using linked online marketing tools, marketing automation tools or e-mail marketing systems.
A campaign that focuses on one particular segment is more effective and has a higher conversion than a general mail shot. Effective sales starts with a lead gene campaign that delivers good quality leads that quickly convert from MQL to SQL and from SQL to SAL.
Centrally stored customer information, whether it is transactions or sector data, can be used effectively for a targeted market operation that converts well, for offline and online channels.
Predictability of the sales department is a great thing. Forecasts on which you can build, and adjust if necessary. Collaboration via apps and social interaction, clear overviews that allow fast zooming in to the backgrounds, helps to increase success.
Exact CRM makes planning and performing tasks efficient and effective. Workflows that do not allow errors and that guarantee quality. And important - everything that is stored in relation to the customer serves as enrichment for future sales opportunity!
At Menken Orlando we continue to work on the optimisation of our processes, and Exact helps us with this. Using WMS saves us a lot of time in our inventory management and works very accurately.
We looked at a range of systems, including the major players with ERP packages. However, we concluded that we are still very satisfied with Exact and in combination with a number of custom solutions, we can continue for a number of years to come.
As we need to register more information, Exact Synergy ensures we keep the administrative avalanche under control. Since the implementation of Exact Globe and Exact Synergy, we've been able to save time equivalent to 1.5 FTE.
With Exact Globe, we have been able to reduce our reporting time by 20%
It's a piece of cake to review or update your production plans in Exact
This is how Yogi Tea manages millions of bags of tea around the world. Exact helps us to meet the strict quality requirements set by the FDA and other authorities.
Exact is a significant part of our dairy farm assessment system.