The main contact* within your organisation can grant you access with the following steps:
How do I give my colleagues Portal credentials?
As the main contact person, you manage who has access to the Support Portal. You can give colleagues access with the steps below:
- Log in with your own login details on the Support Portal.
- Go to the 'My Account' tab.
- Scroll down to 'Contacts'.
- Click on 'New' to add a new contact, or click on an existing contact.
- Enter the new details of the contact person here, or complete existing details.
- At 'Portal information', tick the box 'Portal Access' to grant access, click on 'Save'.
- An automatic e-mail will be sent to the specified e-mail address with portal credentials.
How do I change the main contact?
If you are not the right main contact person, you can assign this role to one of your colleagues by following the steps below:
- Log in with your Portal credentials on the Support Portal.
- Go to the 'My Account' tab.
- Scroll down, on the right side you will find 'Account management'.
- Click on 'Edit my account'.
- Click on 'All' at the top right.
- Click on the name of the contact person that you want to make your main contact person, or create a new contact person via the 'New' button, fill in the details and save. Click the name of the new contact.
- Click on 'Edit'.
- Check the 'Main' box under 'Contacts'.
Important: As soon as you save the change, only the chosen main contact can change it again.
* Exact is not allowed to disclose any information about this due to the privacy policy.