We aim to bring people and technology together. Exact sees AI as a partner, one that makes it possible to offer our customers even better products and services. Previously, AI mainly automated tasks based on machine learning, but thanks to Generative AI, we can now also engage in dialogue with users of our software and offer them new information. The result? You can work even faster and gain more insights. That way you can make informed decisions and your company can keep on growing. While we welcome this technological development, we believe in a human-centric approach and put our customers’ privacy first.
Save time, increase quality and expand your knowledge
Every day, more than 600 tech experts at Exact work on product innovations and the application of new technologies, such as AI in our software. As one of Europe’s leading software developers, we constantly strive to add value for our customers. We use AI to unburden and make everyday tasks smarter, easier and less repetitive. This allows you to save time, increase the quality of your work and expand your knowledge.
AI functionalities in Exact Online
Customers make extensive use of Exact Online’s AI functionalities. For example, Scan & Recognise automatically recognises and processes invoices in Exact for Accounting. Exact Online Accounts Receivable is also very handy. This smart functionality can send payment reminders automatically based on various debtor profiles. Furthermore, technologies, such as machine learning, can automatically detect your customers’ behaviour and trends in transaction. This enables accurate automated decisions, suggestions and deviation detection so as to prevent errors. Thanks to the self-learning power of the technology, our software solutions are continually becoming smarter.
Exact Assistant: our latest innovation, your personal assistant
The use of AI allows us to take automation to the next level. Besides making predictions and decisions based on data patterns, thanks to Generative AI, we can now also engage in dialogue with users of our software and offer them new information. With Exact Assistant, users of our software can now experience the advantages for themselves.
Exact Assistant is our latest AI innovation. This tool is your personal assistant. It makes working in Exact Online even easier and more efficient and improves the quality of your work. Exact Assistant is a conversation-driven tool, meaning that you can use ‘normal language’, and it does not just provide simple responses, but can also think along with you and help to solve your problems. Ways Exact Assistant can help you:
1
Navigating the platform
Exact Assistant can guide you to the right place in Exact Online, so you can get to work immediately on your tasks.
2
Answering support questions
Exact Assistant uses the Exact Online knowledge database to provide answers to all your ‘how-to’ questions.
3
Proactive sharing of action-driven AI notifications
Exact Assistant thinks along with you and helps to prevent errors and solve your problems. For example, by reporting anomalies in bookings to you, or by prompting customers who regularly pay your invoices late.
4
Helping to prepare for meetings and customer visits
Finally, Exact Assistant can help you to prepare for meetings or customer visits by providing valuable information about your customers. This information is drawn from Exact Online in combination with external sources, such as news items and social media posts. That way you are brought up to date in no time.
In short, Exact Assistant makes working more efficient and will keep getting smarter going forward. Users receive more targeted support in the execution of their work and can further refine their administration.
Technological edge with a human touch
Exact sees AI as a ‘partner’, one that makes it possible to offer our customers even better products and services to make their lives easier. While we welcome this technological development, we believe in a human-centric approach. We see AI as a valuable complement to human work. When you have software to support you in routine tasks and offer advice as needed, you gain time for more creative activities. You can then use this creativity to stand out.
We apply the same principles internally. We value each of our team members’ unique contributions and perspectives. AI-driven tools give us unparalleled efficiency and consistency, while our team of experts ensure the nuanced touch and cultural sensitivity only humans can provide.
Using AI responsibly
We believe in the need to be responsible and transparent about our use of artificial intelligence. As usual, we continue to adhere to our strict security standards when implementing generative AI in new product features for example. That means that we always test any potential innovations thoroughly before integrating them into our software solutions. We put our customers’ privacy first. In addition, we ensure full transparency about the sources used and strict compliance with all applicable privacy, security, intellectual property and data governance laws.
We also recognise the benefits that AI can bring to the work of our colleagues at Exact. We are, therefore, committed to providing all our colleagues with regular guidance on the ethical, responsible and compliant use of AI.