Services & Support

Your Exact solution is an important part of your business,
and this is why you can expect quality support for your investment.
In case of any questions or issues, we are ready to help immediately.

 

Support

Experience the freedom of our online help. 24 hours per day you have access to support and product information. Also outside office hours of Exact Customer Support you can find a solution for your questions or problems online.

Login request

Advantages of the Customer Portal:

  • Online and 24/7 available
  • My Exact: Access to your information like Invoices and Licenses
  • Extensive product information on your software
  • Answers on your questions via our Knowledge Base
  • FAQ's & Manuals
  • Quick answers via a Support request
  • Instruction videos about our products
  • Exact News, Products, Updates and Software changes
  • Over 100 e-learnings available


How to log-in?

  • Enter your login details.
    For example: cust123456
  • Enter your password
    Please note that also punctuation marks count as characters. In case you copy and paste your details from e-mail, ensure that you don’t copy interspacing.

Services

At Exact it’s about more than just software. We’re committed to supporting you and offering insights and advice wherever we can, based on our experiences at thousands of customers in all industries and across the globe. Our service essentials form a six stage cycle for the best possible support with which we’ll help you to achieve the maximum return on your investment. From long standing customers needing to optimize software following an organizational change, to companies considering Exact software and looking for in-depth process analysis, you can step into our services cycle at any point. Read more about our services »