Senior Workplace Engineer
(Sr.) Professional
Job
Netherlands, Delft
Technology
Netherlands
Are you always automatically thinking two steps ahead? If you receive feedback, will you use it to make your work even better? Are you an experienced IT Support Engineer with an open mind? Then you might be a great match for our IT Service Desk team in Exact. Our team is convinced that only together you can make a distinctive difference.
This = the job you are looking for
Exact has approximately 18 offices across the Europe and 1 in Kuala Lumpur. You will primarily be responsible for delivering support to 2200 end users as well as performing tasks related to the workspace and office365 environment.
We are proud to have excellent customer rating of 9+ and first time right of 94%. But will never rest to keep improving
You as Senior IT Support engineer, must be focused on providing the best possible customer experience, as well as making sure that the systems that are critical to smooth operation and delivery are managed properly. Your major responsibilities are:
- Provide end to end ownership of all incidents and service requests
- Support the first line in knowledge and instructions to increase there 1st time fix
- Investigation and resolution of 2nd and 3rd line tickets
- Provide a proactive service to the user, providing updates on open tickets as necessary.
- Investigation of more complex issues providing triage function prior to passing to resolver groups as appropriate.
- Interact with resolver groups and co-ordinate activities required to ensure tickets are resolved within SLA.
- Work pro-actively on our knowledge base of FAQ, work instructions and document new fixes and workarounds.
- Pro-actively work on improvement and innovations
- Identify and address any service improvements opportunities.
- Build and implement improvement with the team or together with the IT-infra team
- Participate in innovation project of IT-infra team
According to Willem Korving (Manager Global IT Services @Exact), your role is crucial.
"For most of our Exact colleagues, their IT devices are as important as drinking water. Are you going to be our next IT hero?”
This = your team
- Young and ambitious team that want to achieve world leadership with you.
- Find it important that you feel at home with us.
- Will challenge you and promise to sharpen your brain.
- Organize meaningful training sessions & courses that help you to fulfil your career potential
- A nice office in Delft with a good restaurant, Barista Coffee and a fitness center
- Working from home capabilities
- Enjoy Friday afternoon drinks at our bar “Bits & Bytes”
- Have a multi-cultural environment
This = what you bring
- Have a Bachelor in Information Technology.
- Have at least three to five years of experience in a similar role.
- Have extensive knowledge of Windows 11, Office365 and Teams
- Have knowledge of IT network infrastructures.
- Preferable have knowledge of Client management tools like: ServiceNow, MECM, Intune, autopilot, Tanium, ESET, Tenable-IO and Splunk
- Pro-active help colleagues, improve you work and automate repeating tasks is your second nature
- Like to take the in leading small and intermediate workplace related projects
- Place the customer fist with your excellent customer service skill and ethos
- And of course, you have problem solving and analytical skills with the ability to think holistically to provide unique solutions.
- Are proficient in spoken and written English.
This = what you get
At Exact, we work hard. And there is something in return. The balance between work and relaxation is very important to us. So you can work up a sweat in our own gym or take a break at the coffee bar. Empty your head and then tackle your daily tasks with renewed energy. And, of course, that's not all. As a Senior IT Support Engineer based on 40 hours per week, you can also count on:
- A competitive salary base on a 40-hour work week, depending on your level of education and work experience.
- An annual 13th month's salary.
- 27 vacation days.
- Modern pension.
- An innovative and international work environment at our headquarters in Delft with motivated colleagues.
- Useful training sessions via our learning and development center that help you to fulfill your career potential.
- Unlimited access to LinkedIn Learning
This = why you shouldn’t wait
If it feels good, don't hesitate. So let us know as soon as possible why you are exactly the right Senior Workplace Engineer. If you have any questions about the position and/or the application procedure, Recruiter IT will be happy to answer them
This = our application procedure
If we have enough in common, there will first be a telephone intake with the recruiter. The second step is an interview with the hiring manager and the last step is a more technical oriented interview with two engineers. We aim to finish the selection procedure within 1-2 weeks. Hope to see you soon!
About Exact
Exact develops cloud software for small and medium-sized companies and their accountants. The products automate business processes in areas such as Finance and HR and provide specific ERP solutions for wholesale distribution, manufacturing, projects and construction. This saves time and provides insight. It enables customers to work efficiently, make informed decisions and continue growing. More than 675,000 companies primarily in the Netherlands, Belgium and Germany already rely on Exact's software.
Exact was founded in 1984 in Delft, the Netherlands, which is still the location of our head office. Every day, more than 2,000 ambitious professionals work on innovation. Driving responsible business, with respect for each other, the environment and society is central to this. For more information, visit www.exact.com.
