Community Manager App Store

Our ecosystem of accountants, implementation partners and App Store partners are crucial for the success of Exact. Do you want to spearhead one of our strategic projects and contribute to our success? Then this job is for you!

This = the job you are looking for

To strengthen our team, we are looking for an ambitious Community Manager for our Exact Online App Store Developers. In this role, you will be the driving force behind the engagement of our App Store partners to fuel the success of our ecosystem. This role is about deeply understanding the developers that are part of our Exact Online ecosystem, their (technical) needs and challenges, and what drives them. You will work closely with your colleagues from Marketing, Products, Technology, Sales and Customer Success to build a thriving community experience, both in person and online. In this role, you develop and manage a sustainable, long-term program and approach. You will start with testing, piloting and pivoting events, programs and initiatives that support the developers in creating better solutions for our customers. What You’ll Be Doing: Think of yourself as the architect of an engaged, thriving community. Your mission: To make sure developers feel supported, connected, and empowered as part of the ecosystem of Exact.

Your responsibilities:

• Create and lead the internal multi-disciplinary taskforce to drive the success of the developers’ community together. 
• Onboard & welcome new developers in the community.
• Develop smart, scalable ways to track engagement, developers’ needs, and feedback, so we always know what’s going on in the community.
• Develop and initiatives to fuel the success of our App Store.
• Take the lead in organizing digital and in-person high-impact events. 
• Facilitate best practice and knowledge sharing in the community.
• Follow latest technological trends and inform the developers on our integration architecture with APIs, incl. new developments, API documentation and API traffic.
• Identify potential improvements to our proposition: https://www.exact.com/nl/app-store/developer

Who You Are:

• You are an exceptional communicator and connector. 
• You ensure all stakeholders are aware of community developments and potential opportunities and are up to date on your initiatives and their impact.
• You have profound knowledge of the connectivity of our ecosystem: APIs, integration technology, ...
• You bring an outside-in perspective on B2B marketing in the business software market.
• You have a can-do mentality and by digging into root causes of challenges you can develop and execute solutions.
• You have solid analytical skills; using internal and external data points to create insights.

This = what you bring 

• The ideal candidate brings in a growth mindset, a successful leadership track record, and is used to working strategically while maintaining a hands-on mentality. 
• You have the strategic ability to think ahead to both design and execute high-impact and future-ready marketing strategies and practices.
• Solid analytical skills; using internal and external data points to create insights.
• You are a true leadership role model. You lead yourself effectively, remaining authentic and composed, and you lead others by building strong connections and inspiring growth and change.  
• Excellent interpersonal and communication skills, both written and verbal.
• You have a Bachelor or Masters’ degree preferably in a STEM field, and 5+ years of relevant working experience 
• Fluent in both Dutch and English. 

This = what you get

We are passionate about fostering an inclusive, collaborative, and empowering environment where everyone can be the best version of themselves. The balance between work and recharging is very important to us. You can work up a sweat in our own gym or take a break at the coffee bar. Empty your head and then tackle your daily tasks with renewed energy. And, of course, that’s not all. As Digital Marketing Director, based on 40 hours per week, you can also count on:

• A market-based salary, depending on your experience and seniority.
• 13th month, bonus, company car and 8% holiday allowance.
• A modern pension scheme.
• A budget to set up your home workplace.
• 27 vacation days + 3 “Giving Back Days” that you can spend on volunteer work.
• The opportunity to further develop your talents and leadership through training.
• Loyalty days, each for one year in service with a maximum of five.
• An innovative and international work environment.
• Fun (sports) events, team outings, parties and Friday afternoon drinks.
• Daily access to the gym in Delft, including a personal trainer.
• This = our application procedure
• Based on CV screening, we will have a first interview via MS Teams. The second and third interview will be physically in Delft with our Portfolio Marketing Director and key stakeholders.