Instructional Designer

Professional Job Netherlands, Delft Customer Success Netherlands

As an Instructional Designer, you apply your Learning & Development experience to teach our customers, colleagues and partners to understand, and work with our software. You help them to learn just what they need to perform their job well. 

At Exact, you can think and act proactively and see your good ideas come true. And where is your career heading? That’s up to you. The career opportunities are unprecedented. 2,050 enterprising colleagues have already paved the way. Are you on board?


This = the job you are looking for

As an instructional Designer, you’ll be designing learning experiences for our customers, colleagues and partners. You investigate the specific needs of each target audience and create suitable solutions for all. You make the most out of the wide variety of existing resources, create new content when needed and focus on making an impact on business results. And that's not all. We can rely on you as an Instructional Designer to:  

  • Innovate and experiment, and apply lessons learned.
  • Collaborate with a variety of stakeholders, like subject matter experts.
  • Be an excellent team player and energy booster.

This = your team 

You will join the 38 colleagues in the Product Learning & Enablement (“PL&E”) team. They are known for their customer centricity and smooth cooperation. Asking for help if necessary and offering help if possible is part of their DNA. PL&E are an international and diverse team, made up of writers, instructional designers, translators, product owners, learning specialists and leads. The team’s a mixture of different expertises and skills, collaborating to achieve great results. The main responsibilities of the team are: 

  • Creating knowledge base content for customers in several countries and languages.
  • Product learning for colleagues and partners.
  • L&D for the Customer Success department.

This = what your future colleagues says

“Our team is a fun bunch of people who are incredibly international. We are just as passionate about our work as our play. Join us for a coffee break, game night, or brainstorming session or some days, all three!” – Dara McGreal, Instructional designer.

This = what you bring

With us, you can be yourself, and we would love to discover what sets you apart. For the position of Instructional Designer, it’s helpful if you are a solid communicator, both in English and Dutch. What’s more, you bring:

  • Working experience creating learning experiences.
  • Knowledge of the developments within L&D, and experience applying them in daily practice.
  • Project management skills.
  • A growth mindset.
  • The ability to understand and balance both the user- and business needs.

This = what you get

At Exact, we work hard. And there is something in return. The balance between work and relaxation is very important to us. You can work up a sweat in our own gym or take a break at the coffee bar. Empty your head and then tackle your daily tasks with renewed energy. And, of course, that's not all. As an Instructional Designer, based on 40 hours per week, you can also count on:

  • a gross monthly salary up to € 4.100 depending in experience
  • Holiday allowance of 8%.
  • Thirteenth month.
  • Travel allowance / work from home allowance
  • 27 vacation days
  • Giving Back Days; 3 days that you can spend on a charity of your choice
  • Space to realize your ambitions. Through training, coaching and master classes you can develop personally and professionally;
  • A hybrid working environment (flexibility to work partly remotely)
  • Locations in Delft, Eindhoven, Utrecht and Zwolle
  • A spacious and bright working environment at our head office in Delft, fresh lunch, coffee bar and our own gym to stay fit & vital

This = why you shouldn't wait

If it feels good, don't hesitate. Let us know why you are the right person for this Instructional Designer position for our Customer Success department. And where will your Exact career lead you? That’s up to you. The career opportunities are unprecedented. 2000 enterprising colleagues have already paved the way. Are you on board?

This = our application procedure

  • The first step is an interview with the hiring manager and another lead.
  • The next step is making an assignment, which will be the foundation for the second interview with two colleagues.
  • The selection procedure takes about 4 weeks.

This = Exact

Founded in 1984 and now operating in more than 100 countries, we are a leader in the global business and financial software market. What makes us stand out? We combine the energy of a start-up with the advantages of a multinational. Our aim is to create the best business software with the most innovative software solutions. Over 550,000 entrepreneurs and accountants trust our software and use it on a daily basis.

As an employer, we accept our social responsibility. This is important to us and we genuinely believe in it. We think green in everything we do, whether it's by reducing paper consumption, encouraging digital working and minimising travel by plane and car. We also support employees who want to contribute to the (local) community. Exact celebrates differences and views them as a learning opportunity. We assess ideas based on merit, rather than source. It’s passion, dedication and ownership that earn you a place at the table. 

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