Increasing customer satisfaction and expanding customer relationships are key ways to promote sales. This is only possible when you offer good service and support, based on clear insight into client and prospect files. With insight, you can further develop existing client relationships and easily establish new ones.
Centrally storing all data related to sales processes establishes a good foundation for higher sales. With critical information at their fingertips at all times and at any location, your sales force can keep a close watch on opportunities, competitors, decision-makers and anticipated sales results. And they can take instant action when opportunities occur, making it easier to promote and drive sales.
Targeted campaigns are based on the excellent coordination of internal processes and communication between departments. This becomes possible when authorised employees have full insight into your client’s details and sales figures at all times, and when everyone works with the most up-to-date data. When your sales and marketing departments work optimally together, you ensure that the right message goes to the right target group and you win new customers.
Your customer support department is well-organised and ready to help customers, but why not make it even more efficient? With access to centrally consolidated customer information, your authorised personnel can make use of the most up-to-date information on clients. You can gain immediate insight into who had contact with whom, which matters were discussed, which actions were taken, and the current status of those actions. As a result, your customers appreciate highly attentive service and your business reaps the benefits.