Exact services essentials

Maximizing value at every phase of the cycle

At Exact it’s about more than just software. We’re committed to supporting you and offering insights and advice wherever we can, based on our experiences at thousands of customers in all industries and across the globe. Our service essentials form a six stage cycle for the best possible support with which we’ll help you to achieve the maximum return on your investment. From long standing customers needing to optimize software following an organizational change, to companies considering Exact software and looking for in-depth process analysis, you can step into our services cycle at any point.

The six components of our service essentials

Exact Service Essentials

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Analyze

1) Analyze

We start by looking together with you at your current situation. Your needs determine the direction the solution and the implementation approach take. Efficient use of your time is our priority.

Advice

2) Advice

Once the solution is clear, we advise you on how the project can come together, ensuring scope, budget and planning are crystal clear. We also advise on possible support once the application management phase is reached.

Implementatie

3) Implementation

This is where we turn the plan into a working solution, focusing on maximizing speed and minimizing costs.

Support

4) Support

We build up a detailed overview of your organization and your software solutions, helping us to assist you quickly and effectively when you face an issue in your daily use of the software. Our services can also be extended with a diverse range of premium support SLAs.

Training

5) Training

Our focus is on making sure your people are empowered to get the most out of your solutions. There are online, in-company and off-site training possibilities available.

Optimization

6) Optimization

We give proactive advice on how your processes can be optimized for efficiency. This can be via the fine-tuning of existing solutions, or by implementing new functionality. With your organization continually developing and creating new requirements, a new analysis phase can sometimes offer additional value.

SMB

As an SMB organization, you’re rightly focused on using standard solutions for maximum speed and minimal consultancy expense. The following services-cycle has been developed specifically for SMBs, our best-practices offering you a working environment in the shortest timeframe possible.
bizbloqs app

Enterprise

We understand your focus on security and continuity and your need to engage a stable business partner. We also understand your drive to keep on improving, and reliance on structure to create insight. That’s why we offer you a scalable solution that’s ready to grow with your requirements.

International

As an international organization, your focus is on finding a balance - between control and room for entrepreneurship, between standardization across all your locations and flexibility in local markets. We support this with a unique proposition: our standard solution implemented by local Exact experts in more than 40 languages and legislations.

Stories of successful Exact customers:

Vacu Vin

Vacu Vin

We can act quickly and effectively with Exact.
Yogi Tea

Yogi Tea

Quality requirements, warehousing and administration under control.