Services & Support

Your Exact solution is an important part of your business,
and this is why you can expect quality support for your investment.
In case of any questions or issues, we are ready to help immediately.



Experience the freedom of our online help. 24 hours per day you have access to support and product information. Also outside office hours of Exact Customer Support you can find a solution for your questions or problems online.

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Advantages of the Customer Portal:

Online and 24/7 available

My Exact: Access to your information like Invoices and Licenses

Extensive product information on your software

Answers on your questions via our Knowledge Base

FAQ's & Manuals

Quick answers via a Support request

Instruction videos about our products

Exact News, Products, Updates and Software changes

Over 100 e-learnings available

How to log-in?

  • Enter the domain followed by your login details.
    For example: cust123456
  • Enter your password
    Please note that also punctuation marks count as characters. In case you copy and paste your details from e-mail, ensure that you don’t copy interspacing.


At Exact it’s about more than just software. We’re committed to supporting you and offering insights and advice wherever we can, based on our experiences at thousands of customers in all industries and across the globe. Our service essentials form a six stage cycle for the best possible support with which we’ll help you to achieve the maximum return on your investment. From long standing customers needing to optimize software following an organizational change, to companies considering Exact software and looking for in-depth process analysis, you can step into our services cycle at any point. Read more about our services »