At Exact it’s about more than just software. We go further than that. We deliver our solutions together with best-in-class customer service, whichever phase of the customer journey you are in.
The purchase of our software is just the beginning. We’re committed to supporting you, taking care of you and offering insights and advice wherever we can, based on our experiences delivering and supporting software at thousands of customers across all industries and sectors. And we’re committed to the long term, our service essentials forming a six stage cycle for the best possible support. Whichever phase of the journey you and your business are in, we’ll help you to achieve the maximum return on your investment.
From long standing customers needing to optimize software following an organizational change, to companies considering Exact software and looking for in-depth process analysis, you can step into our services cycle at any point.
We start by looking together with you at your current situation. Your needs determine the direction the solution and the implementation approach take. Efficient use of your time is our priority.
Once the solution is clear, we advise you on how the project can come together, ensuring scope, budget and planning are crystal clear. We also advise on possible support once the application management phase is reached.
This is where we turn the plan into a working solution, focusing on maximizing speed and minimizing costs.
We build up a detailed overview of your organization and your software solutions, helping us to assist you quickly and effectively when you face an issue in your daily use of the software. Our services can also be extended with a diverse range of premium support SLAs.
Our focus is on making sure your people are empowered to get the most out of your solutions. There are online, in-company and off-site training possibilities available.
We give proactive advice on how your processes can be optimized for efficiency. This can be via the fine-tuning of existing solutions, or by implementing new functionality. With your organization continually developing and creating new requirements, a new analysis phase can sometimes offer additional value.