Exact Services

At Exact it’s about more than just software. We go further than that. We deliver our solutions together with best-in-class customer service, whichever phase of the customer journey you are in.

Exact services

maximizing value at every phase of the cycle

The purchase of our software is just the beginning. We’re committed to supporting you, taking care of you and offering insights and advice wherever we can, based on our experiences delivering and supporting software at thousands of customers across all industries and sectors. And we’re committed to the long term, our service essentials forming a six stage cycle for the best possible support. Whichever phase of the journey you and your business are in, we’ll help you to achieve the maximum return on your investment.

The six components of our service essentials

 
Exact Service Essentials
 

From long standing customers needing to optimize software following an organizational change, to companies considering Exact software and looking for in-depth process analysis, you can step into our services cycle at any point.

Analyze

1) Analyze

We start by looking together with you at your current situation. Your needs determine the direction the solution and the implementation approach take. Efficient use of your time is our priority.


Advice

2) Advice

Once the solution is clear, we advise you on how the project can come together, ensuring scope, budget and planning are crystal clear. We also advise on possible support once the application management phase is reached.


Implementatie

3) Implementation

This is where we turn the plan into a working solution, focusing on maximizing speed and minimizing costs.

Support

4) Support

We build up a detailed overview of your organization and your software solutions, helping us to assist you quickly and effectively when you face an issue in your daily use of the software. Our services can also be extended with a diverse range of premium support SLAs.


Training

5) Training

Our focus is on making sure your people are empowered to get the most out of your solutions. There are online, in-company and off-site training possibilities available.


Optimization

6) Optimization

We give proactive advice on how your processes can be optimized for efficiency. This can be via the fine-tuning of existing solutions, or by implementing new functionality. With your organization continually developing and creating new requirements, a new analysis phase can sometimes offer additional value.

SMB

As an SMB organization, you’re rightly focused on using standard solutions for maximum speed and minimal consultancy expense. The following services-cycle has been developed specifically for SMBs, our best-practices offering you a working environment in the shortest timeframe possible.

Services for SMBs »

Enterprise

We understand your focus on security and continuity and your need to engage a stable business partner. We also understand your drive to keep on improving, and reliance on structure to create insight. That’s why we offer you a scalable solution that’s ready to grow with your requirements.

Services for Enterprises »

International

As an international organization, your focus is on finding a balance - between control and room for entrepreneurship, between standardization across all your locations and flexibility in local markets. We support this with a unique proposition: our standard solution implemented by local Exact experts in more than 40 languages and legislations.

Services for International businesses »

Already an Exact software user?

Our solutions are a key components of your operations. That’s why you should expect exceptional support.

Not yet an Exact software user?

Our software helps all kinds of businesses streamline their processes - from our renowned solutions for financial administration and reporting, to HRM, CRM, BPM and industry-specific ERP.

Satisfied customers on Exact services:


Watch the story of D-Ploy


Contact

Contact us Contact us

Contact number +44 (0)208 396 4058

Location The Mille, 5th floor
1000 Great West Road
Brentford,
TW8 9DW
United Kingdom