Page - Security Work securely and reliably online

Work securely. Without compromising on convenience.

Top-level security

We work together with Rackspace, a certified hosting provider, whose data centres are regarded as among the most secure data centres available anywhere in the world. Working with Exact means that you’re using a secure connection, encrypted to industry standards and regularly tested by independent experts. We are proud to be ISAE 3402 certified.

Reliability is a prime consideration

We provide an availability of at least 99,6% per month, excluding scheduled maintenance periods (see below for details of maintenance periods). ‘Availability’ is defined as the length of time Exact is accessible on the Internet through the url we provide. We assess whether the system is available once every minute, by using monitoring tools. We list on our website the availability statistics for current and previous periods.

Check the availability statistics

Regular maintenance takes place every working day between 3.00 and 3.30 UTC/GMT. If we plan any other maintenance, we will announce the details on your Exact login page, at least three days in advance. If there is an emergency that needs us to make the system unavailable, we might have to take this course of action without giving you notice. In this instance, we will attempt to communicate with you using designated web portals, or by using our support teams to inform you direct.

Your payment details are safe

Exact has selected Adyen as our specialist payment partner to offer a choice of highly secure payment solutions. Your payment information is encrypted, then sent to Adyen and stored on their servers. Safe? You bet it is. The Adyen platform meets the strictest standards of security and stability and their payment platform is certified PCI Level 1.

Adyen payment provider

Adyen is a Dutch company working across six continents for numerous and demanding SaaS customers. Adyen is registered and monitored as a payment institution under the European Payment Service Directive regulation. Find out more.

For benefits – against inconvenience

Thanks to the numerous active security measures we and our partners take, all your business data is protected against fire, theft and failing hardware. Saving you from having to make large IT investments.

Exact business owners benefit from maximum security at minimum cost. Without having to compromise on convenience.

Want to know more? Check out our Frequently Asked Questions about Exact security.

1 Due to security reasons we cannot provide you with the emergency backups of Rackspace. Refer to the Frequently Asked Questions for further information.

Exact. Focus on what's next.