Exact Asia Development Center (ADC) is the international development center of Exact, one of Europe’s largest supplie..." />

Internship for IT Service Desk ( 6 months )

Student Internship Malaysia, Kuala Lumpur Corporate Functions Malaysia
The Exact Asia Development Center (ADC) is the international development center of Exact, one of Europe’s largest suppliers of business software applications. With our software development approach we have become a market leader with a strong international presence and users in over 125 countries. Our software is developed using VB.NET, C#, JavaScript, VB6, C++ on the .NET/COM platform and we've adopted an Agile software development methodology (SCRUM).

This = the job you aspirate
As an IT service desk engineer intern, you will be learning on providing the best possible customer experience, as well as making sure that the systems that are critical to the smooth operation and delivery of workstations are managed properly. You also exposed to the following areas:
  • Passionate in technical support, and willing to expose and pick-up new technologies.
  • Assist Senior IT in all technical incidents and service requests.
  • Assist Senior IT in providing a proactive service to Exact colleagues in APAC region, providing updates on open tickets as necessary.
  • Assist Senior IT in investigation and resolution (first-time fix) of common issues.
  • Assist Senior IT in the Identification and documentation of new fixes and workarounds.
  • Assist Senior IT in interact with resolver groups and coordinate activities required to ensure tickets are resolved within SLA.
  • Assist Senior IT in installation and management of end-user devices like laptops and phones.
This = what you bring 
  • You possess, or are currently pursuing, a Bachelor Degree in Computer Science, Information Technology or equivalent;
  • You have knowledge of Window 8, Window 10 and Office 365;
  • You have knowledge of IT networking infrastructure;
  • You are proficient in spoken and written English;
  • You are available for a duration of 6 months.
  • You are willing to work extra hours if needed.
This = what you get 
  • Want to achieve world leadership with you;
  • Find it important that you feel at home with us;
  • Will challenge you and promise to sharpen your brain;
  • Have a multicultural working environment;
  • Our office, located in the GTower, is right in the heart of hip Kuala Lumpur and near Ampang Park LRT station. Most of the weekdays will be working from home at the moment until further notice.
This = Exact
Founded in 1984 and now operating in more than 100 countries, we are a leader in the global business and financial software market. What makes us stand out? We combine the energy of a start-up with the advantages of a multinational. Our aim is to create the best business software with the most innovative software solutions. Over 550,000 entrepreneurs and accountants trust our software and use it on a daily basis.

As an employer, we accept our social responsibility. This is important to us and we genuinely believe in it. We think green in everything we do, whether it's by reducing paper consumption, encouraging digital working and minimizing travel by plane and car. We also support employees who want to contribute to the local community.  Exact celebrates differences and views them as a learning opportunity. We assess ideas based on merit, rather than source. It’s passion, dedication and ownership that earn you a place at the table.
This = why you shouldn’t wait
If you’re feeling good about this position, don't hesitate to reach out to us. If you have any questions about the position and/or the application procedure, Leong Sherney will be happy to answer them via sherney.leong@exact.com, by phone on +603-21794242 ( ext 4152 )

This= our application procedure
  • Once we review your application, there will be a short phone screening with the recruiter.  
  • Following by MS Team Video interview with our IT team in Malaysia to assess your technical skills set and culture-fit into Exact.
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