Technical Writer

Professional Job Netherlands, Delft Customer Success Netherlands
As a technical writer you will be in direct contact with various stakeholders, working together to develop content and help our users in working with the software of Exact. You support them in the best way possible in their business operations. They are our priority. We consistently search for the most innovative ways to provide our customers with the best experience possible. 

This = the job you are looking for
You will be working in an Agile environment within an international and multi-disciplinary team of 17 people. Every member of the Content team seamlessly work together to deliver the best user experience. Specialisations are spread between Technical Writers, Translators, Instructional Designers, a Scrum Master, and a Product Owner. Positive customer feedback gives us energy!
And that's not all. We can rely on you as a Technical Writer to: 
  • Develop and maintain user documentation, release notes, FAQs, emails and other required content in accordance with evolving standards.
  • Write content with the user in mind, adapting to the different audiences and their level of knowledge.
  • Efficiently manage multiple assignments in cooperation with other team members, but also independently.
  • Actively contribute to the improvement of our standards.
  • Work to ensure the accuracy and consistency of all content produced.
  • Meet company release deadlines.
So, is innovation part of your DNA, are you customer-focused and are you performing at your best in a dynamic environment? Join our Content Team!
This = what you bring
With us, you can be yourself, and we would love to discover what sets you apart. For the position of Technical Writer, you are enthusiastic and you have a positive, customer centric mindset/attitude. What’s more, you bring:
  • A bachelor’s degree or higher.
  • Three years’ experience in full-time content writing or creation preferred.
  • The ability to learn new systems, concepts, and technologies quickly.
  • Creative, easily adaptable and embracing change. 
  • Experience with accounting, payroll, CRM, HRM, or finance in general is a plus. 
  • Experience working in a multicultural or international environment.
  • Fluency in spoken and written English; fluency in spoken and written Dutch is a pre.
  • Basic knowledge of HTML and experience with Madcap Flare or other single source documentation tool is preferred.
This = what you get
At Exact, we work hard. And there is something in return. The balance between work and relaxation is very important to us. So once everything gets back to normal, you can work up a sweat in our own gym or take a break at the coffee bar. Empty your head and then tackle your daily tasks with renewed energy. And, of course, that's not all. As a Technical Writer, based on 40 hours per week, you can also count on:
  • A market conform salary incl. a 13th month and holiday allowance of 8%;
  • A modern pension scheme;
  • The best training and coaching so you will develop yourself, personally and professionally; 
  • An organization that gives you all the room you need; 
  • Ambitious colleagues with an eye and passion for IT and innovation;
  • 27 holidays;
  • Loyalty days (for every year in service, one additional day with a maximum of five);
  • 3 CSR (do good) days;
  • For once we go back to the office, a great office space (with (barista) bar and a virtual fitness room).
This = why you shouldn’t wait 
If it feels good, don't hesitate. So let us know why you are our new technical writer. How are you going to help our users in working with the software of Exact?
If you have any questions about the position and/or the application procedure, Arthur Fransen, Senior Acquisition Business Partner will be happy to answer them via or by phone via 015 – 7115000.

This= our application procedure
If we have enough in common, there will first be a telephone intake with Arthur. The second step is an interview with the hiring manager and the last step is a creative assignment and meeting the team. The selection procedure takes about 2 weeks.
This = Exact
Founded in 1984 and now operating in more than 100 countries, we are a leader in the global business and financial software market. What makes us stand out? We combine the energy of a start-up with the advantages of a multinational. Our aim is to create the best business software with the most innovative software solutions. Over 550,000 entrepreneurs and accountants trust our software and use it on a daily basis.

As an employer, we accept our social responsibility. This is important to us and we genuinely believe in it. We think green in everything we do, whether it's by reducing paper consumption, encouraging digital working and minimising travel by plane and car. We also support employees who want to contribute to the (local) community.  Exact celebrates differences and views them as a learning opportunity. We assess ideas based on merit, rather than source. It’s passion, dedication and ownership that earn you a place at the table. 
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