Data Specialist Customer Success Operations

Professional Job Netherlands, Delft Customer Success Netherlands
As a Data Specialist at Exact, you will be responsible for providing comprehensive insights and analyses that help drive decision-making across all customer success disciplines. At Exact, your data- skills and “dare to” mentality, can lead to the best insights and innovations. And where is your career heading? That’s up to you. The career opportunities are unprecedented. 1,850 enterprising colleagues have already paved the way. Are you on board?

This = the job you are looking for
As a Data Specialist within de Customer Success Operations team, you will collaborate with our other data specialists and project leads within the team. This to deliver the best possible insights and improvement plans for several teams of Customer Success. You will work closely together with different stakeholders within the disciplines to make their job as efficient as possible. And that's not all. We can rely on you as a Data Specialist to: 
  • Become an expert in the various datasets Exact has available, transforming this knowledge into reports and dashboards that provide actionable information for the business;
  • Be our specialist regarding the development of interactive reports, creation of scalability and behavioral metrics, and assessment of customer contact-related plans and procedures.
  • Help improve the understanding of our internal processes and their effectiveness for all departmental KPI’s, such as 'first contact resolution’, ‘case deflection’ and 'self-service rates.
This = your team 
You will join the 16 colleagues in the Operations team in the Customer Success department. They are known for great analyses, spot on reports and smooth cooperation. Asking for help if necessary and offering help if possible is part of their DNA. We have few predefined paths, which gives you plenty of room to choose your own. As part of Customer Success, the Operations team is aiming to achieve the shared KPI’s for Customer Success, delivering the best possible customer experience and focusing on customer satisfaction.

This = his = what one of your future colleagues says
“As a Data Specialist, I’ve grown in both my technical and soft skills, as well as developed an expansive knowledge of the data infrastructure and business processes. It can be very gratifying to see your initiatives come to fruition and having an impact at an organizational level. One thing is for sure: there is never a boring day!”

 
This = what you bring
With us, you can be yourself, and we would love to discover what sets you apart. For the position of Data Specialist, it’s helpful if you have strong analytical skills.  And preferably you will have experience in similar business operations. What’s more, you bring:
  • A bachelor or master’s degree or equivalent level;
  • Experience in working with varied types of data (revenue, transactional logs, surveys, big query, etc.);
  • Experience with data analysis and visualization tools (MS SQL, Power BI, AWS, etc.);
  • Ability to oversee and manage the total information architecture;
  • Knowledge of quantitative research methods and experience in using these methods;
  • Pragmatic mind-set and willing to use small iterations to achieve fast results;
  • Experience in business operations is a big plus;
  • You are available for a minimum of 32-40 hours per week.
This = what you get
At Exact, we work hard. And there is something in return. The balance between work and relaxation is very important to us. So once everything gets back to normal, you can work up a sweat in our own gym or take a break at the coffee bar. Empty your head and then tackle your daily tasks with renewed energy. And, of course, that's not all. As a Data Specialist at Exact, based on 40 hours per week, you can also count on:
  • A competitive salary base, depending on your level of education and work experience;
  • A holiday allowance of 8%;
  • A thirteenth-month bonus;
  • 27 vacation days;
  • Modern pension;
  • An innovative and international work environment at our headquarters in Delft with motivated colleagues.
  • Office space in Delft, Eindhoven and Zwolle.

This = why you shouldn’t wait 
If it feels good, don't hesitate. So, let us know why you are exactly the right WFM specialist for our Customer Success Operations department. 

If you have any questions about the position and/or the application procedure Wendy Vermeulen ,Talent Acquisition Manager, is happy to answer them via wendy.vermeulen@exact.com or by phone on 06 – 13 29 46 56. 
 
This = Exact
Founded in 1984 and now operating in more than 100 countries, we are a leader in the global business and financial software market. What makes us stand out? We combine the energy of a start-up with the advantages of a multinational. Our aim is to create the best business software with the most innovative software solutions. Over 550,000 entrepreneurs and accountants trust our software and use it on a daily basis.
 
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