Golden Tulip boosts efficiency with Exact

Delft, 5 March 2009 – The Golden Tulip Hospitality Group, a key player in the global hospitality industry, has chosen Exact Software, a global leader in fully integrated business solutions, as its partner for the creation of its intranet ‘Goldnet’ and a customized intranet portal called ‘Goldnet Lite’. With Goldnet serving as the group’s underlying intranet environment, the newly launched Goldnet Lite portal now provides access for the group’s 258 franchise hotels. Using Exact’s web-based solution Exact Synergy to create this intranet portal system, Golden Tulip has centralized and streamlined its internal processes, communications and reporting, facilitating faster decision-making.

05 maart 2009 - The Golden Tulip Hospitality Group, a multi-brand hospitality firm, has created its own, highly efficient, customized intranet portal, Goldnet Lite, based on Exact Software’s front office system Exact Synergy. Used by over 250 hotels in more than 40 countries, Exact’s portal solution puts Golden Tulip Hotels, Inns & Resorts in an optimal position to manage its worldwide franchise from a central, web-based platform with real-time information entry and retrieval – leading to significant time and cost savings, and improving overall efficiency.

“Because of an immensely dynamic hospitality market, the ability to globally access key management information in real-time is a precondition for success. Exact Synergy was a perfect fit because it offers full usage in real-time while connecting hotels across different countries. Every process and every bit of data is saved, processed and delivered exactly where it is needed, and is accessible from everywhere.” says Riko van Santen, Golden Tulip’s Vice President of Electronic Distribution & ICT. 

Seeking to improve collaboration and efficiency, Golden Tulip required a system to seamlessly support its customer care from behind the scenes. In addition to easy data integration and a centralized management overview, Golden Tulip was looking for speedy, simultaneous rollout and minimized implementation time, as well as industry-specific customization. According to Exact Software, the Delft-based multinational was easily able to meet all of these criteria.

“We understand the needs of multinational groups like the Golden Tulip Hospitality Group, especially during these challenging economic times. They need to make fast, informed decisions based on reliable, up-to-date information. But this is difficult when there are many different systems in use producing huge amounts of fragmented data. By using Exact Synergy as a centralized, fully integrated and web based collaboration platform, clients like Golden Tulip can reach substantial efficiency gains and cost savings while increasing speed and transparency”, says Roland Rott, Managing Director of Europe, Middle East and Africa at Exact Software.

In the short time since the Goldnet Lite portal went live for 258 franchise hotels in 41 countries, Golden Tulip says it has already seen significant improvements in the efficiency of its processes, with all business information and documents stored in one place and accessible at any time, even when on the road – a crucial requirement for traveling hotel employees.

“Since working with Exact Synergy, we have achieved significant time savings and improved efficiency due to improved information management. With resources connected to every document and automatic workflows as well as project planning, collaboration across countries is now extremely reliable,” says Riko van Santen.

The new, easy-to-use intranet portal, Goldnet Lite, has been received with enthusiasm by Golden Tulip’s managers and employees, as reflected in the activity seen immediately after the portal went live. Within the first 24 hours, 57 hotels had already logged into the portal and 23 of them had filled out the previous month’s revenue reports. The group’s managers have also welcomed the portal’s professional, customized look and feel.

“The portal looks professional, and it’s great that we can find all our forms, documents, and manuals neatly updated in one place “, says Fady Abi Khalil, General Manager, Golden Tulip Seeb, Oman.

In the future, the Golden Tulip Hospitality Group plans to use Goldnet Lite for other departments, such as human resources, sales and marketing. According to Exact Software, by adapting to the group’s future needs, its solution Exact Synergy will continue to empower Golden Tulip with what Exact calls ‘the four Cs’: compliance, communication, control and collaboration.

About the Golden Tulip Hospitality Group

Golden Tulip Hospitality Group (, with its head office Lausanne, Switzerland, is a worldwide hospitality company with more than 780 hotels, 75.000 rooms in more than 50 countries. The Golden Tulip Hospitality Group franchises and manages hotels in Europe, the Middle East & Africa, the Asian Pacific Region and the Americas.

As a multi-brand hospitality firm, the Golden Tulip Hospitality Group offers services in categories with different standards. Tulip Inn provides limited-service first-class category rooms in functional hotels, Golden Tulip and Tulip Residences are the brands for the Superior First-Class service with international standards of comfort and a local flavour, finally, the recently introduced five-star concept Royal Tulip stands for luxury and elegance. In addition Golden Tulip offers its services through its commercial alliance with TOP International, a German based hotel consortium.

In the summer of 2008, Golden Tulip introduced the new F&B concept George & Co. George & Co will serve sweet and savoury classics featuring international fusion and healthy choices. Based on providing all-day eating options the restaurant offers a wide range of pre-prepared dishes from breakfast and light lunches to dinner and snacks. All products offered in George & Co. restaurants will be fully branded. George & Co. F&B concept will be implemented in Tulip Inns and Golden Tulip hotels.

Golden Tulip Hospitality B.V. runs its core business processes from its two primary offices and 14 subsidiaries.

Over Exact Software

Exact Software werd in 1984 opgericht en is een internationaal vooraanstaande producent van zakelijke software. Naast traditionele, geïntegreerde oplossingen voor enterprise resource planning (ERP) ontwikkelt Exact Software daaraan gerelateerde oplossingen voor onder andere human resource management (HRM), customer relationship management (CRM), corporate performance management (CPM), project management en elektronische workflow.

Exact Software heeft zijn hoofdkantoor in Delft en onderhoudt daarnaast een netwerk van vestigingen in Europa, het Midden-Oosten, Noord- en Zuid-Amerika, Azië, Australië en Afrika. Met ongeveer 2.400 medewerkers, vestigingen in ruim 40 landen en oplossingen die beschikbaar zijn in 40 talen bedient Exact Software momenteel klanten in meer dan 125 landen.

In 2008 bedroeg de omzet € 261.0 miljoen. Sinds juni 1999 is Exact Holding NV genoteerd aan NYSE Euronext Amsterdam.

Over Exact Synergy

Exact Synergy is een online front office-oplossing, die organisatie-breed kan worden ingezet en samenwerkt met traditionele ERP-applicaties. Het biedt een platform voor samenwerking door het online uitwisselen van gegevens in en rond een organisatie. Het is gericht op geautomatiseerd waardetoevoegen en het vergemakkelijken en verbeteren van leveringsprocessen en beslaat gebieden als HRM en CRM en document-, workflow- en project management.

Meer informatie

Golden Tulip Hospitality Group
Ms. Sione Götte
Golden Tulip
T: 41 21 510 1581

Investor Relations
Jeroen Bruins Slot
Exact Holding N.V.
T: 31 (0)15 711 5075
M: 31 (0)6 2666 3660

Media Relations
Elske Hoekstra
T: 31 (0) 20 3010980
M: 31 (0)6 4116 7915

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