Exact optimizes CRM processes at healthcare insurer Eno

Healthcare insurer Eno, the smallest independent healthcare insurer in the Netherlands, better known under the brand names Salland, Energiek and HollandZorg, has opted for Exact Synergy Enterprise for its CRM and document management. The software by Exact is being used to improve customer relationship management, document management and workflow management. Exact Synergy is ultimately going to be implemented throughout the organisation and will be used by around 200 employees. The solution is part of the Cloud Insurance Administration Suite (Cloudias), a proposition developed by Exact partner VCD for all processes, workflows and roles that healthcare insurers have to deal with.

Process optimization as point of departure

Analyses showed that the existing system used by Eno was becoming too maintenance intensive, which prompted Eno to go in search of a new solution to handle its most important administrative processes. Eno set up a selection procedure, which involved several suppliers including Exact partner VCD, the developer of Cloudias Healthcore. Eno ultimately decided to opt for Cloudias, which consists of a comprehensive set of 'best of breed' ICT solutions, including Exact Synergy. In an earlier phase, Eno had already opted for Exact financials. As Eno uses both Exact Financials and Exact Synergy, the two systems can be put to optimum use for the health insurer.

Great value of Exact Synergy

With Exact Synergy, Eno has a ready-made solution for customer relationship management, document management and workflow management. Exact will act as the central source for the relationship data of both the insured and healthcare providers. All documents that are produced by the manager responsible for customer relationships are also automatically linked to the relationship card in Exact Synergy, thus auto-generating a comprehensive digital file for each relationship. This puts Eno in an even better position to meet the individual wishes of its insured.

Hans Koopman, project manager at Eno: “When we went in search of a new solution for the administrative handling of our healthcare processes, we came across Cloudias by VCD. The suite is affordable, future proof and helps us increase our efficiency. Proven technology was an important point of departure in our selection process. VCD came out as the best supplier because Cloudias is made up of various existing and proven solutions such as Exact Synergy and Exact Financials. Both Exact Synergy and Exact Financials fit in perfectly with these and we expect that this will make a substantial contribution to the success of the entire suite.”

Jasper Dieters, account manager at VCD Business Solutions: “We have noticed that a lot of healthcare insurers are currently looking for ways to increase the efficiency of their administrative processes with the ultimate aim of achieving cost savings. With Cloudias, VCD is offering an affordable, comprehensive set of ICT solutions that can be applied modularly. The suite offers support to healthcare insurers in the overall process of healthcare insurance, making it possible for them to achieve the desired cost savings. Because Cloudias is fully web based, we are offering it as Software as a Service (SaaS).”

Arnoud de Weijer, Sales Director at Exact: “Healthcare insurers attach a great deal of importance to providing the right kind of healthcare and handling the administrative processes involved as efficiently as possible. This is also the case for Eno. The back office needs to be in order for this. With Exact Synergy as part of the Cloudias solution by VCD, we are able to offer Eno an administrative solution that enables it to optimize its relationship with its clients as well as comply with rules and regulations. Moreover, because the administrative process is handled more efficiently, it becomes possible to save time and money.”

About the Cloudias Healthcore application

Cloudias Healthcore is a comprehensive set of best of breed ICT solutions for healthcare insurers. The use of Cloudias Healthcore makes administrative processes more efficient and makes it a great deal easier to adapt the administration to new healthcare products.


About Healthcare Insurer Eno

Eno is a modern client centric service provider focused on optimum health for its clients. Founded in 1860, it has been focussing its attention on people and their health for over 150 years already. Eno does so through three healthcare insurances: Salland Zorgverzekeringen, HollandZorg and Energiek. Zorgkantoor Midden IJssel is also part of Eno. For more information see:

About VCD

The VCD IT Group is one of the biggest independent ICT companies in the Netherlands, which in various sectors is among the top three in the country. The focus is on healthcare, retail and transport, finance, education and professional services. As a full-service provider, VCD provides consultancy and software as well as infrastructure and management. The VCD IT Group is made up of VCD Business Solutions, VCD Infra Solutions, VCD Business Intelligence and VCD Healthcare. The collective focus of the companies is on innovation through and the implementation of qualitatively distinct IT solutions. It is precisely because of the unique collaboration between the divisions that VCD IT Group is able to help organisations achieve their goals. For more information see:

About Exact.

Exact is a leading global supplier of business software. Since we began in 1984, our focus has shifted from supporting financial processes to providing a complete ERP offering for small and medium-sized businesses. Innovative solutions such as Exact Globe Next, Exact Synergy Enterprise and Exact Online support over 100,000 customers – local and international companies – in the daily management of their business.

Exact develops industry-specific on-premise and cloud solutions for manufacturing, wholesale and distribution, professional services and accountancy. Exact is headquartered in Delft, the Netherlands, and has been listed on the NYSE Euronext Amsterdam since June 1999. The company booked revenue of € 217.1 million in 2012.

More information:

Exact Holding N.V.
Jelle Zuidema
T: +31 (0)15 711 5462 of +31 (0)6 4179 4588

Jarka Bloemberg / Marieke Fennis / Yvon Reitsma
T. 0317 410 483

EN Select your country