Light users work only occasionally with the software and have limited access to some areas of ‘front office’ functionality. Light users tend only to use the system to raise an occasional request or register hours worked.
Medium users work regularly with the software and have access to all ‘front office’ functionality - the tools supporting work processes outside of the financial administration. Medium users often include sales executives and project managers.
Heavy users work continually with the software and have access to all functionality. In most cases heavy users are working in the financial administration, or could be warehouse personnel working with order processes.