Obviously, working at customer service is about helping people out. But just being a nice guy is not enough to make it in this department. Thorough knowledge of both our products and the business are very important, as well as excellent communication skills.
Our customer service specialists work closely together with each other and with countless other specialists in the organization. Since we are all team players, there’s a great vibe on the floor. We all work hard towards the same goal: making sure our customers get the best possible support.
A lot of people throughout the organization of Exact have started their careers at customer service. With its extensive training programs and opportunity to collaborate with a lot of people, it’s a great department to kick off your career.
For a lot of our customer supporters, this is their first job. As doing your job and developing yourself go hand-in-hand, it is a great department to start your career. Liz, for example, has learned a lot about herself in her first year at customer support.
As there are no specific requirements for a job in customer service, the backgrounds of the people working here vary greatly. Our in-house training programs make sure our people are perfectly prepared for the job. Bas considers the ability to communicate to be the most important skill.