Customer Success Data Specialist

Job details Show details
Young Professional (0 – 2 years) Job Netherlands, Delft Customer Success Netherlands

The Job

As a specialist in the Customer Success Operations team for Small Business & Accountancy you will be responsible for providing insight that helps drive decision making across all customer success disciplines. You will collaborate with the process specialist within the team to deliver the best possible insights and improvement plans. You will work closely together with different stakeholders within the customer success disciplines to make their job as efficient as possible. 
 
You will become an expert in the various datasets Exact has available, transforming this knowledge into actionable information for the business. This includes the development of interactive reports, creation of behavioral metrics, and assessment of customer contact-related plans and procedures. Through this you help improve the understanding of our internal processes and their effectiveness for all departmental KPI’s. 
As part of customer success, operations is aiming to achieve the shared KPI’s for customer success, delivering the best possible customer experience and focusing on customer satisfaction.

You Offer

  • Experience working with varied types of data (financial, transactional logs, surveys etc.) 
  • Ability to oversee and manage the total information architecture 
  • Experience with data analysis and visualization tools (MS SQL, Power BI, R, etc.) 
  • Pragmatic and willing to use small iterations to achieve fast results 
  • Strong analytical skills 

We Offer @ Delft

  • All the room your ambition needs. 
  • Useful training sessions via our learning and development center that help you to fulfill your career potential. 
  • A competitive salary package.
  • 13th Month.
  • Laptop for work.
  • Healthy food from our restaurant every day. 
  • Friday afternoon drinks at our bar “Bits & Bytes”. 
  • Our own fitness center with personal trainer. 

Our Culture

Exact combines the energy of a startup with the benefits of a multinational. We think actions speak louder than words and continuously strive for innovation; technical as well as personal. Each day again, we challenge ourselves and each other to be better than the day before. There’s never a dull moment at Exact.
Exact has an open and welcoming culture in which anybody can have impact. We value ideas by their merit, not by their source. New opinions, people and principles keep our minds flexible, while we stay committed to our mission of empowering SME’s to be the driving force of the global economy.
Please apply using the form below.
You'll be hearing from us soon.

Interested in other challenging jobs @Exact? Look at our other vacancies.
Recruiter Dainara Datadin
Questions about this career opportunity?

Please contact Dainara Datadin