At Exact it’s about more than just software. We go further than that. We deliver our solutions together with best-in-class customer service, whichever phase of the customer journey you are in.
We focus on islands of information and complex, no-longer fit-for-purpose explaining the case for standardization, centralization and shared services. We commit to total clarity on how our standard solutions can be implemented, creating harmonization across the organization, while ensuring the flexiblity to avoid custom software and high costs.
We work with a highly standardized Prince2-based project approach, leveraging 30 years of experience in implementing our enterprise solutions. They are pragmatic and fast, understand your business requirements, and can spot opportunities for further efficiency as they go. A steering group including an Exact executive sponsor , will monitor, guide and guarantee the progress of the project.
Our premium support SLAs guarantee specified response times to your issues in addition to a range of other personalized services. Our support and delivery organizations are fully integrated, ensuring we build up detailed knowledge of your organization and how you use our solutions - that expertise just a phone call away when you need us.
A new IT solution for an enterprise organization has a major impact on the employees. Effective change management requires employees to be empowered and equipped to make full use of the new tooling. We create power users with a blended mix of online, in-company and external location courses and learning materials.