Dedicated to supporting your business

Exact is dedicated to customer satisfaction. This means ensuring optimal service and availability, in addition to providing software. Our extensive global network of more than 40 self-owned subsidiaries and qualified international partners serves customers in 125 countries, guaranteeing high quality support in multiple languages and locations. To meet individual business needs, we also offer several different support levels.

Exact’s network is there for you

Delivering high availability, quality service, and continued product improvements, our support ensures:

Optimized performance
Our experts will help you to optimize the performance of your software, so that you can manage your business processes more effectively, reducing the total cost of ownership of your IT infrastructure and maximizing your return on investment.

Experienced support professionals
All new support employees are required to complete an intensive three-month training period on top of their educational qualifications. With more than 1200 support professionals and developers around the world, we ensure uniform and well-coordinated service, wherever you are located.

On-site support via our international network
Our global network of 40 self-owned subsidiaries provides support in over 40 countries and their local languages. This not only minimizes language barriers, but ensures that the helpdesk in your country is experienced in your local legislations and requirements.

Backing from global specialists
Our global team of highly experienced specialists is always on call, standing by to back up your local support. These support professionals have at least five years of experience at Exact, in addition to profound technical knowledge, and can fly to the other side of the world if necessary.

A helpdesk that speaks your language
Clear communication is a prerequisite for efficient support. Experienced in your local customs and requirements and available within your time zone, our helpdesk of native speakers guarantees clear and prompt contact via phone, e-mail or our customer portal. Whatever your question, they are available to help.

A customer portal for instant answers
Exact’s customer portal is a secure and interactive service platform, providing a wide range of information relevant to your Exact solutions and services. Using the customer portal, you gain a real-time overview of past and current communications with Exact, access to our extensive knowledge base and a chance to log new support queries at any time.

Up-to-date software
Our ongoing updates and enhancements keep your Exact software up-to-date and running smoothly. Technical information, expert advice and integration into our customer portal can help resolve problems immediately and effectively, so that your ERP solution is always available and delivers optimal results.

Support package tailored to your needs
If you are an international business with subsidiaries abroad, you can select one of several levels of support, depending on the needs of your company:

• Standard Support
  Exact’s Standard Maintenance Support (Bronze Support) keeps your software up-to-date and working optimally, in addition to offering you attractive upgrade options on a periodic basis. In addition to phone service, our global, multi-language network provides 24-hour unlimited web service, ensuring a high level of support and availability.
   
• Premium Support
  Exact’s Premium Support offer includes Silver, Gold and Platinum Support levels, which provide faster response times and higher degrees of personalization, specialization, insight and flexibility, depending on your individual needs.
   
• Additional Support Services
  Depending on the set-up and geographical location of your company, we can offer you a number of additional support services, including our Exact Priority Support, Exact Update Service and Exact Health Check.